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Can I Trust the Insurance Adjuster to Fairly Handle My Post-Accident Claim?


While statistics published by the Centers for Disease Control and Prevention indicate that over 40,000 people are fatally injured in car accidents every year, many more accident victims survive only to battle a slew of injuries and the ongoing problems associated with them. If you have been in an automobile accident including one of the many that happen annually right here in Florida, there is a good chance that an insurance adjuster will call you soon afterward and ask you for a recorded statement. This person will probably come across as extremely friendly and nice in your initial conversation and this is increasingly true the more serious the accident. Your next thought is likely something like: Should I talk to this person? And more importantly, can I trust the adjuster? Unfortunately, the answer to both questions is almost always a resounding “no”.

What Should Be Said During a Conversation With an Adjuster?

It may seem like a good idea to converse with an insurance adjuster after the accident, but it’s better that you don’t. Regardless of how friendly this person may seem, it is important to understand that this is just a tactic that adjusters are trained to use and the conversation can quickly take a turn for the worst when the conversation turns to the issue of the amount of compensation you deserve. In addition, you should never share a lot of information with an insurance company and the information that is shared should be done under the watchful eye of an experienced personal injury legal team. This is because literally anything you say to an adjuster matters as, if possible, it will later be held against you to refute your contentions. During any conversation you have with an adjuster you should:

  • Remain polite throughout the conversation
  • Confirm basic information such as the date of the accident, the make and model of your car, and your name and contact information
  • Take care not to volunteer any information or provide answers to any questions that are not asked
  • Keep the conversation as brief as possible which lessens your chances of having time to say something you may later regret
  • Direct the adjuster to your attorney for any further inquiries – and if you don’t have one yet, simply obtain the contact information for the adjuster and inform him or her that you will be reaching back out at a later point in time

Have You or a Loved One Been Injured in an Accident? Let Us Help.

While talking to an insurance adjuster may seem like a harmless follow up action after the accident, it’s better that you instead turn to an experienced personal injury attorney who can protect your interest in maximizing the compensation you are entitled to. Contact the experienced Orlando personal injury attorneys of The Pendas Law Firm today so we can begin preparing a plan to minimize your interactions with insurance adjusters while fighting for you to maximize your recovery.

The Pendas Law Firm also represents clients in the West Palm Beach, Ocala, Tampa, Bradenton, Miami, Fort Lauderdale, Jacksonville, Fort Myers and Daytona Beach areas.


Read What Others Have To Say About Us

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    Maria Pastor
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    Ben Fitzgerald